SMIO Group Element Strategic Management In Organisations

ALL Analyses and critically evaluate the environments in which strategic management and change takes place and assessing the appropriate organizational responses (analysis, enquiry). 4 Explore and evaluate critically the contemporary literature on strategic leadership, management and decision-making and how it relates to successful organization progression in a global environment (knowledge and understanding).ALL Understand, critically evaluate and apply contemporary ideas on strategic aspects of decision-making in effective risk assessment during organizational change (integration, knowledge and understanding). Assignment set by: Peter J Consider Assignment verified by: Scrutiny Panel and External Examiner Assignment Instructions Your team must be submit by the due dates as stated below and will be vomited electronically via Turning and for which you will be issued instructions. The only circumstance in which assignments can be submitted late is if an extenuating circumstances form is submitted at the same time.This group element is weighted at 15% of the overall marks available on this module, and which are allocated as follows: 1) Group work – Country Manager Initial Strategic Audit and Internationalization plan† Submit by 9th February 201 5 by no later than 17. 00 pm (see page 7) 2) Group work – Country Manager Final â€Å"End-Game† Report: Submit by 4th May 2015 by no later than 17. 00 pm (see page 9) Detailed briefing and instructions are given herein. Strategic Management In Organizations Assignment Brief – Country Manager ALLELES Business Game Simulation.The Country Manager Simulation (or business game), will give you and your team a rewarding and engaging opportunity to actually manage the international expansion activities for a multinational company. During lectures, tutorials and workshops will be exploring the complex arena of Strategic Management and International Strategic management from various perspectives rea l world perspectives. You will note from your module handbook that we will be devoting part of the aerogramme to learning using the Country Manager (ALLELES) simulation.The output from this will form a part of your final assessment on this module. The ALL SMILE case will also be used as an assessment vehicle for you to demonstrate your learning on the theory and concepts which we will be exploring in the lectures, tutorials and in your self-managed readings. Each team will develop and implement strategies for entering into and expanding throughout the Latin American region for a consumer packaged goods firm that manufactures and markets toothpaste.You will determine which countries to enter, when to enter them, where to reduce your products, which customers to target, the products you want to launch and at what prices, the channels through which you want to sell, and manage various marketing communications activities. The simulation will enable you to â€Å"learn by doing†. Y our team will develop a marketing plan. Then you will manage the business by implementing your plan (making decisions) over a simulated eight-year period. Finally, you will complete an end-of-game report.You will as the course progresses be drawing on a range of concepts and theories to help your knowledge and understanding and other learning outcomes and which will inform the analysis, evaluation, development and implementation of international strategies. It is important that you reflect upon and draw on these and previous concepts and underpinning theories to inform your analysis, evaluations and decisions. You will be using the Country Manager simulation to evaluate and develop new international market entry and development opportunities.The simulation is based upon a wealth of country data (political, economic, social etc) and the company for which you are working is up against established competition. You will be developing market entry strategies, and managing regional expans ion in Latin America. You will learn how to manage these activities to create customer value internationally. The value creation process involves understanding customers, collaborators, competitors, and a company's own core competencies, and using this knowledge for competitive advantage and growth.The Country Manager simulation will entail initially establishing a new international market for entry as the home market has become saturated. Following a detailed comparative country analysis your team will then go onto establish a brand presence in that market. You will need to make decisions on he level of FDA to make and to go on to attempt to maximize the companies strategic and financial position in that country. You will then be expanding into additional foreign markets in Latin America.It is very important to read and become thoroughly familiar with the Country Manager ALL SMILE case study on. This case will be used not only dynamically in the simulation to develop your analysis and decision making skills, but will also be used to integrate with and apply key concepts/theories On ISM and overall help to make the learning process closer to reality than desk based case work Your team needs to develop a Strategic Marketing Plan – the roadman for managing your entry, growth, and expansion into Latin America.Before working on your Marketing Plan, read the entire Country Manager users manual. Your plan will cover most of these topics. In order to do so, you will need to use the various reports (environment, competition, internal) to analyze the current situation and forecast how it will (or how you want it to) change. The goal is to determine what strategy you want to set and how to implement it (I. E. , what decisions you will need to make) in order to maximize your nutrition to corporate headquarters.Because you report to both the Toothpaste Category Management and the Latin America organizations (see Figure 1 , page 8 of the user manual), you must work toward maximizing your country cumulative contribution as well as the overall cumulative contribution for the region. Your instructions are to do a sequential entry (waterfall) strategy into Latin America – that is, you are not to enter more than one country at a time. For example, you might enter one country in period 1 , a second country in period 3, a third country in period 5.You should enter at least three countries. See the next page for more specific entry and expansion instructions. Initial Strategic Plan Entry & Expansion Instructions Firstly, enter the Latin American market: Enter your first country. Begin by launching no more than 4 SKU. Add more SKU in subsequent periods as you believe the market bears and consistent with your strategy. You should advance two-three periods. Continue to play in the initial market, expanding into a multi-segment SST taste.Secondly, begin regional expansion: After establishing your business in the initial market, enter into one addit ional market in Period 3 or 4. Begin by launching 4 or more SKU in the second market. Continue to play in the initial and second markets, expanding your multi segment strategy. Thirdly, continue regional expansion: Continue to play in the initial market, and 2nd market, now expanding into a third market in Period 5 or 6.Follow the same procedure as above for the third market Complete all nine periods In the event that you have made a major blunder (e. G. , entering an MSP of 10. 0 instead of 1. 0), you must contact your tutor to replay a period. You must complete your final set of decisions within the specified schedule dates. Note: Be sure to keep a log of your decisions and results each period. After each period, save/print the Performance Summary (Consolidated – Internal). Con. Assessment part 1 .Initial Strategic Audit and Internationalization Plan. Group Work Submission (7. 5 % of available marks) – (state team number and members names on the assignment) This elem ent will be submitted as a Poster (instructions provided and a blank Poster Template is available on Blackboard) via Turning by no later than 5. 00 PM on Monday 9th February 2014. Before working on your Strategic Plan, read the entire Country Manager case and manual. Then focus on Section 4 of the user manual. Your plan will cover most of these topics covered here.In order to do so, you will need to use the various reports (environment, competition, internal) to analyses the current situation and forecast how it will (or how you want it to) change. Your team's primary goal is maximizing your overall cumulative contribution for the region. Note however you will note be assessed on the level of cumulative contribution you have achieved. Your secondary goals are maximizing your market share and brand equity in each country that you example, you might enter one country in period 2, a second country in period , a third country),' in period 5.You should enter at least two countries. Your performance will be evaluated as follows: Country and regional performance relative to other teams on the following measures: o Cumulative net contribution o Anal period net contribution o Market share o Brand equity Your Plan should not exceed two AH poster sized sheets , using the given poster Template (adapt this as required, by adding â€Å"sub pages† and do include a full Harvard Reference to all sources of literature and case evidence – including the Country' Manager case and any further research undertaken by your team.Aim to give a good visual impact for your poster by using applied models etc. You may add as supporting exhibits as you like to the poster. All exhibits must be referred to in your text. Your plan may be entirely or partially in outline form. Organism your Marketing plan as follows. 1. Make sure you include on the poster group members' names 2. Executive Summary – one page description of your overall strategy (see items 3 to 7 below). 3. Si tuation analysis (opportunities and threats from a SWAT). 4 Vision, Mission and Key Strategic Objectives. 5.Market entry strategies (the sequence and timing of countries you will enter). 6. Manufacturing location and sourcing (including any changes you plan to make and when). 7. Target marketing strategy (for each country you plan to enter). Each target market should represent a combination of demographics and benefit (e. G. , older & healthy; see cross-section under â€Å"Brands Purchased† reports). 8. Strategic Positioning and marketing mix strategies (target specific UP strategies for each country you plan to enter). 9. Regional standardization (any manufacturing and marketing resources you plan to share across markets). 0. Market share objectives (end-of-game racket shares for each country you plan to enter). 11. Appendix containing all referenced Exhibits and a List of references to Harvard Standard. You plan will be submitted on-line via Turning for which you will be gi ven specific instructions and will be submitted in the form of a poster and for which a blank template is included on the modules Blackboard site. This Poster template Can be adapted but must not be longer than two AH sized pages and with a minimal font size of Arial 24 Additional guidelines will be made available on Black Board on preparing your group poster.Assessment part 2 (7. 5 of available marks). Country Manager Final Report Group Work Submission – (state team number and members names on the assignment) This element must be submitted via Turning no later than 5. 00 PM on 4th May 2015. Each team is to submit a final â€Å"end game† group report that describes your team's performance and what you learned about being a country manager for a company expanding internationally. Your final â€Å"End-Game† group report is not to exceed five (5) pages of text (double-spaced, 1†³ margins, 11 or 12- point Times New Roman or Arial font).Your Appendix may include supporting exhibits or reports which must be referred to in your text. Organism your teams Final Report as follows: 1. Cover sheet with team members' names, countries entered, and date. 2. Reflections upon your team's successes and failures in implementing your strategy and objectives (as described in your Group Strategic Audit and Plan poster). (use available data /Metrics and relate to appropriate theory) 3. Appendix. Your Appendix should include (but is not limited to) country and regional performance.Include the following Period 6 (end of game) information: o Cumulative net contribution for the region o Net contribution for each country o Market share for each country Brand equity for each country Your teams performance will not be evaluated or graded in terms of final marks but your report should include: Country and regional performance relative to other teams: o Regional cumulative and final period net contributions and brand equity. Country and regional absolute financial p erformance: o Regional cumulative and final period net contributions.Country market shares and brand equities. Assessment Criteria Descriptor & percentages 0-39% Pass (3rd) 50-59% Pass (2;ii) 60-69% pass (2;I) Demonstrate a systematic understanding and critical evaluation of the key aspects of the strategic management process (LOL – knowledge & understanding) Demonstrates very limited knowledge & understanding. No use of relevant theory from module lectures or elsewhere. Demonstrates limited knowledge & understanding. Some evidence of relevant theory. Occasional errors in understanding. Demonstrates some knowledge & understanding.More than 1 or 2 theories introduced. But not extensively & coherently applied to the case(s). Limited critical evaluation. Demonstrates good knowledge & understanding. Uses a number of relevant theories, demonstrating evidence f wider reading and understanding beyond module lectures. Some evidence Of critical evaluation. Demonstrates very good knowl edge & understanding. Confidently introduces a number of relevant theories from the lecture notes & wider reading. Critically evaluate key aspects of strategic management process.Demonstrate the ability to compare different theories and perspectives of strategic management and use and appraise them appropriately (ALL – learning, analysis) Overwhelmingly descriptive content with little or no application of theory from lecture notes. Mainly descriptive content, but with some limited attempt o apply theory to case(s). Some descriptive content & arguments may not be fully developed. More in-depth analysis is evident. Answer is supported by range of well-selected theories. Evidence of extensive analysis. Applies range of relevant theories in a coherent and convincing way to the case(s).Critically evaluate theories and concepts of strategic management. Analyses and apply appropriate problem solving techniques plus knowledge learned to solving complex business problems (ALL – analysis, application, problem solving and reflection) Demonstrates very limited or no critical reasoning to evaluate theories. No evaluation of strategic options provided. No evidence Of the ability to solve complex strategic problems. Demonstrates very limited or no reflection on learning. Demonstrates limited ability to evaluate theories and concepts of strategic management.Provides a limited evaluation of strategic options. Limited evidence of the ability to solve complex strategic problems. Demonstrates limited ability to reflect on own learning. Demonstrates some ability to evaluate theories and concepts of strategic management. Provides evaluation of strategic options but analysis is not convenience. Provides evidence of the ability to solve complex strategic problems but with some limitation. Demonstrates some ability to reflect on own learning. Demonstrates good ability to evaluate theories and concepts. Good evaluation of strategic options with supportive evidence. Revise s good evidence of the ability to solve complex strategic problems. Critically evaluate options & demonstrates the ability to reflect on own learning but with some limitation. Demonstrates very good ability to evaluate theories and concepts. Confidently evaluate different strategic options with supportive evidence and critically evaluate options. Provides good evidence of the ability to solve complex strategic problems. Good demonstration of the ability to reflect on own learning. Demonstrate the ability to communicate complex issues (L 04 – communication) No logical structure. Many errors of spelling, grammar etc.Work incorrectly referenced Some errors in structure. Language basically sound. Some incorrect referencing. Structure & language satisfactory. Work referenced, perhaps with some errors. Well structured. Effective use Of appropriate language. Good referencing. Compelling & logical structure. Very effective use of language. Referencing excellent. Grammar and reference s – structure, grammar, selection & presentation of sources is accurate & appropriate References absent or drawn from inappropriate sources e. G. Wisped. A few references used, mainly from lecture notes with little evidence feeder reading.Some references used, some from lecture notes but with some evidence of additional reading/research. Broader range of references used, from lecture notes but also with more extensive evidence of wider reading/ research. Wide range of reference used, from lecture notes but also with extensive evidence of wider reading/research. Academic Misconduct The Business School takes any cases of academic misconduct, including plagiarism very seriously. The penalties are severe and can in some cases result in a student not being allowed to continue their studies.The policy on Academic misconduct can be found at: http://www. Staffs. AC. UK/assets/ academic_misconduct_tacit-26770. PDF Please note all assignments are processed via Turning (plagiarism detec tion software) Non Submissions If you fail to submit any assessment for a module an N will be recorded (non- submission) (fail due to non-submission) for that module and you will not have a guaranteed re-sit entitlement. Any further attempt entitlement will be at the discretion of the Award Board. Assignments must be submitted by the due date.The only circumstance in which assignments can be submitted late is if an extenuating circumstances claim is made. In these circumstances work may be submitted up to 5 working days late only (this is not automatic). If the extenuating circumstances are upheld, the assignment will be graded as usual. If the claim is rejected and the work is of a pass grade a maximum of a 40% (R) for undergraduate and 50% (R) for postgraduate will be awarded. If your work is submitted after the 5 working days a O will be awarded. Maximum Word Length: State the number of words used on the assignment front sheet.You may include diagrams, figures etc. Without word p enalty. A sliding scale of penalties for excess length will be imposed according to the amount by which the limit has been exceeded. 1-10% excess 1 1-20% excess 21-30% excess 31 excess no penalty reduction in the mark 20% reduction in the mark the work will be capped at a pass N.B.. None of the above penalties will be used to change your mark which is above the pass mark, to one that is below the pass mark. Therefore the maximum penalty for exceeding the word limit will be a reduction to a pass grade.

Home School vs Traditional School Essay

COMPARE AND CONTRAST HOMESCHOOL AND TRADITIONAL SCHOOL HOOK: In the future, students might have more opportunities to attend a home school and they can make a choice between home school or traditional school . Which would you prefer? BACKGROUND: Parents often debate about the best place to educate their children and nowadays, they often must consider if homeschool or traditional school is the best choice. THESIS: There are some similarities between home school and studying in a traditional school, however there are also many differences. I am going to discuss some similarities and differences between these two ways for (methods of) education. BODY 1 First of all, let’s look at the similarities between these two methods of education. Both of these ways have a similar routine and a similar structure. For example, students can study the same subjects, have the same lunch break and do the same projects. In addition, both ways give students the chance to learn if they want to learn and develop their knowledge and develop their personality. Moreover, there is a similarity between the text books so the basic information on the course will be the same. BODY 2 On the other hand, there are many differences between homeschool and traditional school. For example, when a student studies at home, they are more individual because they have their own opinions, likes and dislikes. This means they have their own personality and other people have less influence. Also, students educated at home can learn faster, whereas in traditional schools too many things happen in the classroom and learning is usually slower. For this reason, students have a better chance to learn more at home. Finally, at a traditional schools students have the chance to socialize and make new friends, while at home they have just the teacher and they haven’t the same chance to develop their social skills. CONCLUSION In conclusion, these are some of the similarities and differences between homeschool and traditional school. SUMMARY On the one hand, they both have a similar routine, a similar chance to learn and the  textbooks are also similar. On the other hand, they are different because homeschool is more individual, there are less chances to meet new friends and the learning is usually faster. OPINION Finally, if you go to homeschool or traditional school you still have to study a lot and really want to succeed, so in the end, I believe both of these ways give a student a good education. Vocabulary Nowadays To consider Must consider- have to think about Chance – opportunity To develop – to build up , increase To develop social skills Knowledge Personality Own – belongs to you only More influence on someone- can change someone’s mind easily Less influence on someone- can change someone’s mind easily Basic- Individual- To socialize – to chat to and meet new people, chatting and talking To be sociable – more chance to be sociable To succeed – to come out positively and get what you want, achieve benefits

Mark Twain’s novel The Adventures of Huckleberry Finn Essay

Actions speak volumes of character. While words are used to convey emotion, action is what determines character. In Mark Twain’s novel, The Adventures of Huckleberry Finn, he emphasizes the relationship between characters’ actions and their moralities. Ironically, Huck and Jim, the novel’s social pariahs, represent the moral fiber of this novel as they defy predefined racial boundaries and learn to trust and even love each other. Tom Sawyer, Huck’s well off, socially accepted counter part and literary foil, is a manifestation of selfishness and corruptness, despite being of a higher class than Huck and Jim. As the novel is plot driven, Twain establishes the characters’ morality through their actions, and ultimately asserts that it is character, not class, that determines integrity. Huckleberry Finn, for whom the novel is named after, is the protagonist of the story. In the beginning Huck is portrayed as a troubled boy with a questionable past. Since Huck’s father was an alcoholic and abusive, Huck lived with Miss Watson and the Widow Douglas. Society looked at Huck as if he were â€Å"that kid†, the kid who causes trouble, who is uneducated, and the kid to pity. However, Huck’s intelligence and moral superiority to those who surrounded him is proven when he chooses to keep Miss Watson’s slave, Jim, in hiding instead of turning him in. When Huck decided to do the morally correct option of keeping Jim safe, even though he could be sent to jail, shows what kind of character Huck is. Jim, Miss Watson’s slave, at first glance seems to be superstitious to the point of idiocy, but later on, the time that Huck and Jim spend on Jackson’s Island reveals that Jim’s superstitions conceal a deep knowledge of the natural world and represent an alternate form of â€Å"truth† or intelligence. As Huck and Jim make their way down the river, Jim becomes a surrogate father to Huck, taking care of him without being intrusive or smothering. Jim cooks for the Huck and shelters him from some of the worst horrors that they encounter, including the sight of Pap’s corpse, and, the news of his father’s passing. Jim is realistic about his situation and must find ways of accomplishing his goals without incurring the wrath of those who could turn him in. In this position, he is seldom able to act boldly or speak his mind. Nonetheless, despite these restrictions and constant fear, Jim consistently acts as a noble human being and a loyal friend. In fact, Jim could be described as the only real adult in the novel, and the only one who provides a positive, respectable example for Huck to follow. Tom is the same age as Huck and his best friend. Whereas Huck’s birth and upbringing have left him in poverty and on the margins of society, Tom has been raised in relative comfort. As a result, his beliefs are an unfortunate combination of what he has learned from the adults around him and the fanciful notions he has gleaned from reading romance and adventure novels. Tom believes in sticking strictly to â€Å"rules,† most of which have more to do with style than with morality or anyone’s welfare. Although Tom’s escapades are often funny, they also show just how disturbingly and unthinkingly cruel society can be. Tom knows all along that Miss Watson has died and that Jim is now a free man, yet he is willing to allow Jim to remain a captive while he entertains himself with fantastic escape plans. Tom’s plotting tortures not only Jim, but Aunt Sally and Uncle Silas as well. In the end, although he is just a boy like Huck and is appealing in his zest for adventure and his unconscious wittiness, Tom embodies what a young, well-to-do white man is raised to become in the society of his time: self-centered with dominion over all. In the novel, The Adventures of Huckleberry Finn, Twain’s plot driven story establishes the characters’ morality through their actions. Through Tom Sawyer, Huck Finn, and Jim, it is proven that it is character, not class that determines integrity. Through out the novel, each action Huck and Jim took made them stronger and smarter, while each action that Tom took made him crueler. Mark Twain wrote this novel not only to reflect on his childhood, but also to define the importance of a moral conscience.

Globalization and sport especially world cup in Qatar 2022 Research Paper

Globalization and sport especially world cup in Qatar 2022 - Research Paper Example It would not be wrong to say that with the intensive mediatization of sports and the technology facilitated broadcast of sports across nations and cultures, sports has emerged to be a common platform of interest and a vehicle for the exchange of values and political influences (Grundy 71). In the light of this fact, one simple can not underestimate the links existent between sports and the facilitation of democracy in today’s globalized world (Jay 51). Qatar being a Gulf nation, the impact of sports and globalization on the nation needs to be considered in the light of the emerging global network of interdependencies and influences and the still fresh Arab Spring. This approach gets even more imperative when one accommodates the fact that Qatar happens to be the host of 2022 FIFA World Cup. Globalization, Sports and Democracy- A Literature Review Globalization is a process that happens to be complex and controversial in its ramifications. Globalization has not only enhanced in terstate interdependencies, but also given way to a range of changes in the world (Mott IV 119). There is no denying the fact that democracy and globalization happen to be two of the most profound developments of the contemporary age. Globalization has led to the advent of democracy in many nations. Thereby one is many a time tempted to believe in the premise that globalization and democracy happen to be interrelated and symbiotic and one favors and promotes the other (Kuper 116). It could certainly be believed if one takes into consideration the opening up of economies and the commensurate democratization of the nations of Eastern and Central Europe after the fall of communism (Volten 66). One may readily believe in the veracity of this premise if one considers the opening up of the Latin American nations with the unraveling of the wave of democratization in the 70s (Harrison 166). The international transactions that define globalization do tend to benefit the societies as a whole, it is logical to assume that democracy that makes the political class more accountable to people is a sure shot way to remove the impediments that hinder such transactions. Also, one simply could not shy away from the fact that there exists a positive correlation between the eventual objectives of globalization and the socio-political environment facilitated by democracy (Ringen 262). The exchange of goods and services stimulated by globalization is invariably accompanied by the exchange and sharing of ideas and a sharing of ideas does make the societies politically more comparative and competitive (Henry & Springborg 16). Thereby globalization is indeed poised to pose much of a challenge to the nations that are traditionally non-democratic or autocratic (Archibugi 159). When one considers the political unrest unraveling in the Gulf in the wake of the Arab Spring, one is bound to assume that the influx of ideas in the hitherto closed societies and political systems has indeed motiv ated people to be politically more aspiring and has facilitated them with the courage to stand against autocratic regimes (Laqueur 175). Thereby such political developments inspire one to acknowledge that

Strategic Management Analysis on B-777 Aircraft Term Paper

Strategic Management Analysis on B-777 Aircraft - Term Paper Example Boeing 777 business development under Philip Condit is a clear demonstration of a well thought strategic management analysis of the company that helped the Boeing 777 to be an industry leader through large market share. The company through its leadership identified key weaknesses that threatened to collapse the company that included production inefficiencies, high cost of production, delays in delivery among others. This discussion looks at the strategic management of the business in detail. SWOT Analysis SWOT analysis involves strategic analysis of both internal and external business environment. Internal business environment is analyzed by looking at the strengths and weakness of a firm while external environment is analyzed through opportunities and threats brought about by forces without the organization. The strengths of the Boeing 777 Aircraft mentioned in the case study are discussed below as follows. One, the company’s decision to involve airline operators across the g lobe who operated earlier versions of Boeing airlines to generate ideas on the new design and customer preferences helped to develop an aircraft that met the needs of the target customers. Decision to outsource key services through subcontracting internationally and within US helped to spread risk reduce time taken to break even. This meant that the company would benefit from comparative advantage of each partner it was working with. In addition, working with various companies across the ground created an opportunity and easy market penetration (Hill and Jones 2009). Strong relationship developed between Philip Condit and the employees (engineers) helped to end the secretive management style. This allowed free flow of information and sharing of new ideas. Acquisition of McDonell Douglas Company in 1997 helped Boeing to become the world’s largest manufacturer and supplier of military aircraft thus expanding this market segment as well as eliminating one of its competitors. In fact its main rival was now Airbus Industries which trailed it by sales. The acquisition helped the Boeing to ride on the skills and networks developed by the acquired company. Ability to develop flexible design from the Boeing 777 helped the company to meet orders for cargo, long, medium and short distance travel aircraft without necessarily incurring high design and development costs. Use of the Digital Designs helped to identify errors and overlaps thus improving on efficiency and reducing time taken to deliver an aircraft. In terms of weaknesses that characterized the company, huge development cost initially threatened the survival of the business. It made returns low and the company would take a long time to break even not to mention creation problem of cash flow. Rising costs, declining productivity and delays in delivers in the early 1990s when the Boeing 777 project was being developed was not a positive aspect towards the project. Highly structured management style just bef ore Philip Condit to the scenes would have easily affected idea generation, product development and production. Huge labor force and large capital outlay required to develop the aircraft almost exhausted the company’s income streams. Managing such a large workforce and imparting the necessary skills was going to be a big challenge especially with the then management structure. The fact that Boeing 777 projec

Resume Essay Example | Topics and Well Written Essays - 500 words - 3

Resume - Essay Example My ardent interests in the academics and commitment towards the wider ramifications of good educations have always encouraged me to put my best in all areas of academia. The turning point had come when I immigrated to America in 2004 for advance studies and came to live with my grandfather who was residing in New York. He had always been a role model for me and he had been a strong pillar of support for me and my family during the turbulent political times when USSR was on the verge of breakup. His inimitable spirit and courage during his fight against cancer, became my inspiration for doing something constructive in this area. This has become a mission of my life and I know that someday, I would be able to contribute something positive which would help alleviate the sufferings of the cancer patients. I am hopeful that my admission into the research study would facilitate towards opportunities that would help me realize my long term objective of becoming a worthy scientist who would help the society at large through his research efforts to conquer cancer which is increasingly becoming more

Graduate Labour Market in UK Research Paper Example | Topics and Well Written Essays - 1500 words

Graduate Labour Market in UK - Research Paper Example Therefore, the studying abroad presents the graduates with a lot of employability options which is not available to the other group, thus this shows that studying abroad for at least one semester proves to be a better choice than spending the whole university career in the domestic country. However, on the other hand, there may arise some disadvantage too, that is, when exposed to another culture, the graduate may imbibe some qualities from that culture and when those aspects might not always be understood by the native employer. Despite this shortcoming, it is still seen that employers seek graduates with an international perspective, and prefer those who have studied abroad. Introduction: England, right from the early stages of human civilization, has been blessed with a lot of facilities that other parts of the world have not been. The country, with all its power, has spread its civilization and language across the globe, albeit through colonizing several parts of the world. Howev er, a fact remains that even in modern times English education qualifies a person with the prospect of employment in every part of the world. On the other hand, with the advent of technology relating to various fields, the concept of qualification for getting employed has changed drastically. Where earlier employment has remained focused more on primary and secondary sectors, the past few years have witnessed a transition where most significance is accorded to tertiary or the service sector. This means that notions about employability have changed in the modern day and so have the concepts about the skill sets required for attaining employability. After the phenomenon of globalization has blurred geographical boundaries and the integration of cultures occurred, the concept of employability took a new turn. In addition, the multifaceted developments in the fields of â€Å"economic, political, technological and social spheres† have modified the â€Å"composition of labor suppl y and the types of labor required by contemporary firms† (Chapter 4 n.d. 90). On the other hand, recent years have seen â€Å"rapid expansion of higher ‘tertiary-level’ education† globally (CentrePiece 2007: 7). Therefore, this in itself points to the relation between development and employability, that is, the more technologically advanced the world becomes, the more it calls for the highly skilled workforce to use this technology. With the advancement of technology, quality education has become available to all nations across the world and even third world countries became capable of accessing education at relatively cheaper rates. Thus, in an environment, where access to education has become viable for everyone, the monopoly in quality education became irrelevant. More importantly, so far the service industry is concerned, several norms changed to make it compatible with consumers hailing from a variety of backgrounds. In a situation, where tourists and businessmen from a variety of racial and cultural backgrounds visit England, the employees in an English firm needed to modulate their services to accommodate their expectations.  Ã‚  

Case analysis paper Essay Example | Topics and Well Written Essays - 1500 words

Case analysis paper - Essay Example Howard was of a humble background and little was known about him in his early years. He studied in a poor school and his life had financial challenges that at one point he was even selling blood and bartending just to make ends meet (Schultz 25). He later grew to become a great salesman and switched from his career as vice president of a Swedish kitchen equipment firm to help the Starbucks stores grow their business. He worked on expanding this business, which he successfully did until the owners sold the whole Starbucks Company to him. Howard has been a true inspiration of how hard work and determination are necessary requirements for the growth and expansion of any business (Schultz 30). He has endured threats and trying times but his company is still among the best to this day. Many critics opposed his expansion plans to cities such as Chicago and Los Angeles but his sheer determination and persistence saw him become a top brand countrywide in a few years. We see that this man was not only making a difference in his life but was also focused on improving the lives of all around him (Schultz 40). Howard Schultz has devoted much of his time to corporate responsibility and has been very keen on making sure that his employees are happy at the work place. To evaluate the performance of this highly successful company, we are going to use the SWOT analysis on Starbucks. Among its strengths is the fact that Starbucks has built its name to be a brand name in the coffee business in the United States and globally. This is due to its specialty in the coffee sector (Schultz 50). The company CEO Howard Schultz is also a barista. This is important due to the fact that this implies he has expert knowledge of the services he is providing to his customers. He is able to relate with his employees as well. Among the other strengths is the huge customer loyalty base the Starbucks has attracted. These customers are willing to

Plato's Allegory of the Cave in realtion to school teachers or Essay

Plato's Allegory of the Cave in realtion to school teachers or students - Essay Example In Plato’s story, the prisoners were chained to a cave wall with the inability to move their heads. All the prisoners could see were shadows and all that they could hear were echoes. These shadows and echoes are like feelings and hearsay. Many people have false notions based on hearsay and feelings. One misconception an elderly relative of mine has is the belief if medicine is followed by water the medicine is watered down and ineffective. It does not matter how many times I explain that a medicine’s dosage is what makes it effective, their feelings on this matter does not waiver. Many people try different methods of things not by knowledge, but because of what a neighbor recommends. If all the knowledge a person has comes from feelings and hearsay, it would be like hearing echoes and seeing shadows in a cave. No truth can be found until someone wants to walk in the sun. Teachers, like the sun in the story, must educate their students in truth. Some teachers with an aggressive or harsh style tend to put students off. A teacher must illuminate the subject they teach for their students. Just like the harsh sun beating down on a prisoner’s weak eyes in the parable, if the learning process is too taxing or painful, a student will only learn enough to pass the course, not permanently retaining the knowledge. This could lead to a student staying ignorant, because being ignorant is easy. Looking into the sun hurts and takes an effort, just like the learning process. Another important comparison is the cave and ignorance. Some students refuse to learn because of the familiarity of ignorance. The cave was all that the prisoners knew. Some released prisoners would flee from the light for the refuge of the cave. It is very easy to slide though school, only doing enough work to pass, but not to learn the thirst of knowledge. Upon high school graduation,

Starbucks Coffee Shop Essay Example | Topics and Well Written Essays - 2500 words

Starbucks Coffee Shop - Essay Example The Starbucks brand has been known not only for its coffee and food, but mostly for being one of the companies which incorporates customer service as part of its brand proposition. Over the years, Starbucks has positioned itself as the third place, next to home, and office or school. This so-called Starbucks experience embodies the intangible aspect of the store's brand offer. The core products that Starbucks offers are tea, coffee and pastries. However, even though being a coffee shop does not confine the Starbucks brand as a store where such products can be bought. This intangible (Gabbott & Hogg, 1994) that accompanies the products that consumers pay for is comprised of the total experience they get in the form of service from the shop's crews. Apart from the physical product such as coffee and food, the service in the Starbucks requires customers to participate in the service. This according to Wolak, Kalafatis and Harris (1998) is the inseparability characteristic of service. Because consumption cannot be separated from the provider which is the Starbucks' staff, what Starbucks offers can only be achieved by the customer by participating in the service, i.e. placing her order, and paying and waiting for her drink. That is, it is required on the customer's part to personally take part in the service, which they do so by queuing in the line and waiting for her turn, placing the order that they desire and then waiting for it, either on the table (for food) or at the counter (for coffee). This is the inseparability of Starbucks. Variability/heterogeneity The third dimension of service according to Gabbott and Hogg (1994) is the heterogeneity of the service. In terms of Starbucks' service, its variability lies in the difference between employees at the service counter who greet the consumers. While the way employees get orders from employees and serve them their drink vary less, the methods as regards employees approach to interacting with the employees varies in terms of the way they greet their customers. This is because in the former action, the idea behind the action is the same; that is, the employee takes the order, processes it and delivers it to the customers. In the latter performance, although the idea is the same, there are reasons for variations that depend on the employees' ability to interact with the customer. Perishability The fourth dimension of service is perishability or its dependence on time as regards its consumption (Wolak, Kalafatis & Harris, 1998). Starbucks' service is perishable in that as the customers become more aware of the inability of supply of service, they can opt to

The Analysis of “To Kill a Mockingbird” by Harper Lee Essay Example for Free

The Analysis of â€Å"To Kill a Mockingbird† by Harper Lee Essay The text under study belongs to famous American writer Harper Lee. It’s a passage of her novel â€Å"To kill a mockingbird†, but as the extract is rather complete we can define it as a short story. The extract under analysis depicts a trial of Tom Robinson who is accused of assaulting a white girl. So we can easily define the following theme: the trial of a Negro man who has supposedly raped a white girl. The problem raised by the author is an issue of justice. The main idea the author tries to reveal is in spite of the fact that people are different according to their age, sex, education, social status, colour of skin etc., all should be treated equally and honestly when they go before court. The main conflict is between the defence and the prosecution. It’s obvious and external. We observe the events through the eyes of Jean Louise, seven years old daughter of Atticus, who is present at trial. Though Jean’s observations and views are important, the essential part of the passage is dedicated to Atticus’s speech which is worth considering as it’s a bright example of an oratory. Public speeches in general are being given by all kinds of people to many kinds of audience. But the aim of the speech is always the same — the speaker must win the audience heart, must make it believe him, support him, and stand by his side. Logically organized speech, which would sound convincing, is the only way to succeed. And such oratory has certain features that are also present at Atticus’s speech. Throughout Atticus’s speech the author uses different CDs of different language levels to make the speech coherent, convincing, and emotionally appealing. As the most features of the oratory are present at Atticus’s speech, we can conclude that it has an argumentative power and is logically built. I think this was achieved due to that fact that Harper Lee herself studied law at university so she knew full well what she was writing about. As for the main character we can say that even he didn’t win this trial he made everybody, both black and white people, respect him. We can say beyond all the reasonable doubt that at the introduction to the story Atticus was by rights called an experienced lawyer and a smart and wise person.

Annotated bibliography Essay Example for Free

Annotated bibliography Essay Source 1:http://business.time.com/2011/08/31/will-steve-jobs-departure-hurt-the-economy/ Summarize: This article discusses how big of an impact Steve Jobs has on the economy we live in today. Apple is a multi-billion dollar company. It has more financial ammo than most sovereign countries, by financial ammo I mean it has much more money than others companies in sovereign countries. Apple trumps the Gross domestic production of Denmark, Thailand, and Greece, which makes the company a true power house in today’s Society. If someone were to ask me what this article is about, I would tell them it explains in detail the impact Steve jobs had on the global economy. Mr. Jobs affected many countries from japan to the United States in a multitude of ways. Assess: This source is useful because it exemplifies the impact of Steve jobs from the Economic perspective. This source is very reliable because it is covered with update information and it is an original written article. The author of this article is not biased; the article exhibits both pros and cons. The goal of this article is to explain the impact Steve jobs had on the economy. Reflection: This source is genuinely helpful to me because it brings forth perfect points that I can connect to while I write my paper. It states how apple affects not only the United States Economy but other countries’ economies as well. This article helps my argument because it says that Steve jobs have a very big effect on the economy. An example of this is in the stock market, when Steve jobs stepped down as CEO of apple, the stock market dropped 5 percent. That is a bona-fide example of how he affects the economy in contrast to the prime Minister of Japan. Source 2: http://www.economist.com/node/21551058 Summarize: This article predominantly talks about how Apple is a major economy innovator. In the last 11 years, apple has come out with 3 products that have completely changed the market. The iPod, iPhone, and iPad. Apple has provided ways to effortlessly surf the internet anywhere anyone wants to, with a beautiful design. Apple has basically created its own mobile generation. Apple has demonstrated that even though the economy is strict, consumers are willing to pay for a â€Å"must have gadget†. Assess: This source is ideally useful because it describes how apple has surpassed its  competitors. Within the last 11 years apple has come out with 3 products that have changed the economy not only in the United States but in other countries too. The information presented in this article is reliable, because all the information is authentic. Also this article is not biased; it shows both the pros and con of the affects Apple has on the economy. The goal of this source is to show how Steve jobs affected the economy in various countries. Reflection: This source will be used to represent how much money Steve jobs generates and how people are willing to do to get this â€Å"must have product†. For an example there was a near-riot in Beijing when customers could not buy the latest iPhone. This source is useful to me because it shows how Steve jobs effects the economy, again when your product runs out and it starts a riot, it is clearly affecting the economy of that region. The source will shape my argument because it helps me show people just how much of an affect Steve Jobs has on the economy, his products are so well loved that if there aren’t any left people start to riot over it. Global Politics: Source 1: http://www.nytimes.com/2012/01/22/business/apple-america-and-a-squeezed-middle-class.html?pagewanted=all_r=2 Summarize: This article mainly discuses the comment made by President Obama. As Steve Jobs was speaking, President Barack Obama interrupted and asked him â€Å"what would it take to make iPhones in the United States?Why can’t that work come home?† He said that because apple was saying that their products were made in the United States but practically all of the 70 million iPhones, 30 million iPads and 59 million other products that Apple produce were sold last year, were manufactured overseas. Mr. Jobs responded withâ€Å"Those jobs aren’t coming back.† He said that because 700,000 people engineer and build and assemble apple parts, in addition to the 43,00 people apple employs in the United States and the 20,000 they employ overseas. Nearly none of those 700,000 people live in the United states, they work in other countries. Some part of the iPhone are American. The software for the iPhone, for instance, and its marketing campaigns were created in the United States. Apple recently built a $500 million data center in North Carolina.â€Å"Also another advantage for Apple was that China provided engineers at an extent the United States could not

Globalisation Effect on Singapore

Globalisation Effect on Singapore Globalization can be described as an ongoing process where resources, believes, ideas and technology from different cultures are integrated to each other and promote new ways of thinking and practices among the society. As a continuing progression, globalization aroused from the influences of other cultures, which has been adapted with the local cultural conditions and modified to fit in the context of social behaviour. The external influences will directly override some local particularities, and the culture itself will be altered, or maybe damaged, or even enhanced, according to the perspective of society life. Therefore, the expression of culture itself will be interpreted and analysed in different way which encouraged the people to think, act, and learn the new disciplines in every aspect of life. These processes, hence, have an outcome of a cultural diversity, in which introducing the local values in global culture. In other words, it offered a global and local linkage of social changes that happened in the nation. Looking through the contemporary social life, globalization has become a major issue all over the world. Many countries have developed new approaches in most of the living aspects, and transformed peoples lifestyle in order to follow the major flow that happened globally. In todays modern days, globalization can act as a tool to open the opportunities of influence by other countries, and expand the cross-cultural interaction that may build up the cohesion among the nation. Globalization, however, implies to westernization in present days. The nature of western countries seems to appear as a science based tradition and the world is highly developed towards that tradition, as a sense of control. These global forces appear to superficially standardized and homogenized cultures, and equivalent to westernization. Majority of cultures are converging to the western standards, local identities have been replaced with global culture, and western values have become significant trends in this modern world. Looking at Singapore, a cosmopolitan city, where variety of cultures merges together, is one of a good example of a country that embraces globalization. Besides accepting the westernization, Singapore has been spanning borders through other cultures, such as Malay, Chinese, Indian, and Caucasian. These four interwoven cultures has created a genuine blending of traditions, believes, and ideas. A fusion of cultures in which Singapore brought in, has created a multi-disciplinary notions and practices, rooted in many cultural traditions. This synthesis has altered and transforms the peoples way of life according to the local context. On the other hand, not only western value that the world, including Singapore, has been developing on, but also majority of the countries have welcoming influences from Asian culture. Japan has brought a significant shift in the worlds globalization. Beside westernization, it has been become a popular culture among the world. Japanese culture has generated a different approach in global trends. Its tradition does not rest on science based technology and for them technology is a choice, not a necessity. Japan has greatly developed their long standing traditions towards something that instinctive rather than rationalistic way of thinking, like what the western do. Japan has its own original characteristic, which has a capacity to adapt and integrate new forms and function. Hence, there is no doubt that Japanese influence has an impact on the worlds culture, such as, in space, design, architecture, style, and even food culture. There is no large city in the world in which a Japanese restaurant cannot be found. Far from being a passing fad, Japanese cuisine is an establishment item in restaurants all over the world. The popularity of Japanese food is in part due to its reputation as a healthy alternative and also the curiosity and willingness to constantly introducing new tastes in their daily meals. Japanese way of dining, since the olden days, has put emphasized on food arrangement as a piece of art. For the Japanese, food must be enjoyed visually and pleasing to the eyes. They have developed the aesthetic sense to design exquisite harmony between colours, texture and shape throughout the food arrangement. This visual pleasure is an essential prelude and accompaniment to the savoury pleasure that follow. The influence of Japanese cuisine has been successfully creating a new atmosphere in Singapore food culture. It is proven that Singapore people accepted the taste and ambience of Japanese food by looking to the increasing number of sushi chain restaurant, such as Sushi Tei, Sakae Sushi; numerous traditional and contemporary Japanese restaurant, and also Japanese themed food court such as Ishimura and Manpuku. The diversity of food which has been influenced by Japanese cuisine, has become an inspiration for the designers to introduce innovative and exciting solutions to design dining spaces, through the essential aspect of Japanese dining and design in new ways that suit todays restaurant-goers. Recognizing the context of social behaviour in Singapore, innovation is the key elements for Singaporean. In terms of food culture, people like an excitement and it is a challenge for them to try something fresh and different, both in food and also ambience of dining space. Experience is another strong point, another extra ordinary atmosphere can attract people to get in and try a new restaurant. Besides the tendency to look for new things, the image of Singapore as a fast paced country gave an impact to the society. The time-oriented and multi-tasking people have built a busy working environment and hectic lifestyle in this metropolis city. Consequently, they are likely dont have time to have the luxury of enjoying social fellowship during the weekdays. This could be why it seems that forms of entertainment in Singapore tend to be designed to fit peoples activity on weekends. The big leisure activity that Singapore offers is shopping. There are numerous numbers of malls and shopping centres have been build or even renovated to drag people in the shopping as an attraction. Other than shopping; casinos, theme parks, nature reserves, are the other forms of leisure that Singapore provided. Despite the fact that all those type of facilities can serve as a very relaxing and stress relieving activity, people need to spend their time on weekend to do these activities.

Growing-Up Explored in Banana Yoshimoto’s Kitchen Essay -- Yoshimoto K

Growing-Up Explored in Banana Yoshimoto’s Kitchen The first time I read Kitchen, I knew I was experiencing something very special. Not since my initial reading of Catcher in the Rye have I witnessed such a perceptive look at the joys and pains of growing up. These coming-of-age novels capture our attention with plots that, while twisting and turning in creative, off-beat ways, remain believable. The writers of these novels tell us their stories with a subtle style more exciting than that of textbooks and assigned reading, a style not unlike a good one-sided conversation. Finally, within this great style of writing, the authors infuse honest insights, often humorous and sometimes poignant, which do not carry a lecturing or authoritative tone. Banana Yoshimoto, as translated by Megan Backus, incorporates these three elements of a successful coming-of-age novel into Kitchen skillfully. The result is magnificent. To keep a young person interested, an author must weave an interesting story. Kitchen is fascinating because the premise of the story is original: A Japanese twenty-something's grandmother dies and is taken in by an employee of her grandmother's favorite flower shop and his transvestite mother. Along the course of the story, the heroine discovers a passion for cooking, the young man dreams a dream with the heroine, and a crazy admirer kills the transvestite mother. In the end, the heroine and the young man realize their love for each other, without even having shared a passionate kiss. Such a plot is interesting to the average teenager who craves the out-of-the-ordinary; she wants escape. Kitchen certainly provides something different, but it does so in a familiar way. When the heroine Mikage finds out that Yuichi's m... ...xperiencing life. When I read Kitchen, I sympathized with Mikage's loss of her grandmother. Until now, I still do not truly know how such a loss feels. So, in some ways, to read a coming-of-age novel is an identification with what you have experienced and a preparation for that which has yet to come. Some may argue that Kitchen is interesting simply because it is written by a foreigner. Without speaking Japanese and reading the original material, we may not know how close the translation is. I argue that it doesn't matter. No matter from where you have come or how far in life you have gotten, after spending a little time in the Kitchen, you will have learned without feeling you have been taught. In the world of those who are still growing up, that is the best way to learn. Work Cited Yoshimoto, Banana. Kitchen. Trans. Megan Backus. NY: Washington Square, 1988.

free speech or just offensive -- essays research papers

Free Speech or Just Offensive? A highly debated topic as of late has been the staggering rise of offensive language and topics of the music industry, which have infiltrated through. Should the artists of this music be punished for corrupting the minds of the people who listen to it? Or should the musician's rights be protected by the first amendment? The main problem to be seen is that this music has become extremely popular to the youth. With this popularity comes blow after blow from the media, parents, and organizations putting down the music because they believe it's corrupting the children. All of these criticisms towards music have even made the government step in and put parental advisory warnings on the CD's. This lets the consumer know that the CD they are buying has adult language, violence, or sexual references in the songs. The government has also set an age minimum of seventeen years old to even purchase the offensive CD's. After all of this is said and done, the albums are still selling millions of copies. It is a whole different market today, set on exploiting the rebels "fuck you I won't do what you tell me" attitude of the youth. "Big bucks is the name of the game.† says music critic Harvey Bickle. This implies that these stars that have risen from this music are only doing so to make themselves a quick buck. Whether or not this is true, we still support these stars and will continue to do so. But is there any evidence that the music is hurting anyone? Many reasons offensive music has been blamed can be documented through past incidences. During the Columbine shooting, the media was blaming the music of Marlin Manson because of his dark songs. This idea of music creating violence is not a new one. In 1982 ACDC put out a song called Night Stalker on their album. Later on that year, a killer roamed the countryside while assuming the alias Night Stalker, and was convinced that the lyrics from ACDC's song drove him to do these disgusting acts of murder. Many cases like this have been brought to court, but notably, not one has proved their case against the artist. How could we come to the conclusion that the music caused these mass killings and riots a... ...r a redress of grievances." (Duemler, David 34). This basically means that as an artist or regular person, one may speak or illustrate anything without being punished or revised as long as it is done so in a respectable manner. There is even an entire organization supporting and fighting for the first amendment for artist called the Recording Industry Association of America, or RIAA. It is ironic that the amendment that protects the artist is also the amendment that allows people to protest against it. Overall the point is that most of our basic laws come from these amendments, and they are what America was built on, so how can we accuse artists of breaking the law when all they were doing was following it? Although the music industry is becoming more and more controversial, it still does not give anyone the right to ban or prosecute someone’s music, because an artist has the right to a freedom of expression. People who disagree with this, can choose not buy the music or change the station when it's on the radio, but they cannot destroy it or the artist because freedom of speech is what makes this country so great and free.

William Faulkner’s Dry September and That Evening Sun :: Faulkner’s Dry September Essays

William Faulkner’s Dry September and That Evening Sun William Faulkner’s â€Å"Dry September†, and â€Å"That Evening Sun† have to very obvious things in common; they leave many unanswered questions. There is no real ending to either story, and the reader is left to imagine what happens in the end of each story. In â€Å"Dry September†, I was left wondering whether or not Will really did anything to Minnie Cooper. My intuition tells me no, that she was just an old lonely woman who wanted attention, or who construed this offense in her head. I was also left wondering whatever happened to the barber and Will. Did they return to town, only to be chased out again, or were they rebels no, forced to find a new home? The ending part about Mc Lendon when he is mad at his wife for waiting up for him, and she says â€Å"Don’t John. I couldn’t sleep....The heat; something. Please John. You’re hurting me† leaves me wondering still is he mad because he did not find Will once he had jumped out of the car, or is he all riled up because he has gotten Will, and doesn’t want his wife to know where he has been all night? â€Å"That Evening Sun† does not have a conclusive ending either. My first question while reading this was why is everyone so afraid of Jesus? On page 290, the Jason says â€Å"...father told us to not have anything to do with Jesus.† Why would father say this I wondered as I was reading the story. Nancy too seems frightened of Jesus. In section three of the story, Nancy is trying to get the children to ask their mother and father if she can spend the night because, though she doesn’t tell the children, she is afraid of Jason. In the end of the story, on page 307, Nancy says â€Å"I got it. It was on the table when I came in. It was a hog bone with blood meat still on it, laying by the lamp. He’s out there. When yawl walk out that door, I gone.† Faulkner never lets us know what exactly the hog bone represents, or if in deed it was really there, or this is just Nancy trying to lie to let Jason let her stay with him for the night. The story, however, ends before we learn what happens to Nancy, if anything.

Online Banking System

1. Introduction Online banking is an internet based account management service that allows to view our account balances and transaction transfer funds between authorized accounts, initiate loan payments, request stop payments on checks, order personal checks, download transaction information into your computer communicate with the bank using e-mail, and can include bill payment services bill payment services. On-line storage refers to a file of information (like a file on â€Å"students† or † courses) that the computer and the user can access immediately. The computer, in other words, is directly connected to the file. A database is simply a collection of on-line files to which the user can gain access Tape storage of data is inexpensive and reliable. Computer tape stores data much like audiotape and videotape store pictures and music, namely, in sequential order using magnetic impression on a thin film. Disk storage involves using magnetic impressions on a thin steel disk. The advantage here is that the information does not need to be in sequential order and the user can gain access to any piece of information immediately. Transactions Immediate Input Immediate Processing Immediate File Update On-Line Processing Online processing, which is now common involves transactions and processing them immediately. On-line processing systems use disk storage, which permits immediate access to specific items of information. In on-line processing, transactions are keyed into the system immediately and the system responds immediately. The master file is updated continually. The online has revolutionized the computer and communications world like noting before. The invention of the telegraph, telephone, radio, and computer set the stage for this unprecedented integration of capabilities. The online is at once a world wide broadcasting capability, a mechanism for information dissemination, and a medium for collaboration and interaction between individuals and their computers without regard for geographic location. In this paper online several of us involved in the development and evolution of the share our views of its origins and history. This history revolves around four distinct aspects. There is the technological evolution that began with early research on packet switching and the Arpanet (and related technologies), and where current research continues to expand the horizons of the infrastructure along several dimensions such as scale, Performance and higher level functionality. There is the operations and management aspect of a global and complex operational infrastructure. There is the social aspect, which resulted in a broad community of Internets working together to create and evolve the technology. And there is the commercialization aspect, resulting in an Extremely effective transition of research results into a broadly deployed and available information infrastructure. The online today is a widespread information infrastructure the initial prototype of what is often called the National (or Global or Galactic) Information Infrastructure. Its history is complex and involves many aspects-technological organizational and community. And its influence reaches not only to the technical fields of computer communications but throughout society as we move toward increasing use of online tools to accomplish electronic commerce, information acquisition, and community operations. 2. Importance of the study The banking business has been in effect since the importance and need of finance and money as well transaction in business. We got the banking culture in a usual form within the relationship between customers and bankers. In course of time banking became the inevitable part of our daily necessities through out our state. Banking business always appears to fulfill the need and convenience of customers in home and abroad. Nowadays, the banking business refurbished itself in accordance with variation in customer's need and utilization. Accordingly a larger section of population is still unaware of Online Banking owing to many reasons and legitimate crises. Moreover, this Online banking culture is such a culture or trend, as people ought to know, considering the issue. We should go forward to work immensely in this area or field as though this trend or culture spreads and gets access to the realization of people in no time. The money embezzlement in a bank poses tense and threat to the belief of people on bank, that man be eradicated through updated, modem service ensured in change of traditional banking management, therefore, my research work regarding this banking culture might grow the confidence, eagerness to large extent. On the contrary, this study would let the people and students be familiarized and come to a close contact in behalf of this banking system. 3. Objectives of the study: The primary objective of the term paper is to find out a feasible solution for the banking System of Bangladesh using a nation-wide network. Implementing a nation-wide Electronic banking system requires huge investment especially for the establishment of a backbone network. It really matters for a country like ours. But fortunately we need not go for establishing the backbone network; instead the high-speed optical fiber network previously owned by Bangladesh Railway can be leased partially to meet the requirement. This work also finds some comparison study with the existing system and finally focuses on few what-if analyses. The comparison study has been founded upon some important financial services such as fund emote transferring, letter of credit (L/C), assuring foreign exchange rate etc. It mainly finds the economic benefits. The what-if analyses have been formed using some internal matrices for performance evolution. The main objective of the term paper is to gather knowledge about the online Banking system and find out the consistency and inconsistency. I also try to adjust with the gap to be competent at the modem job market. The areas on which I have tried to give emphasis are: ? Working environment has and should be established. Identify the problems and prospects of online banking and recommends their solution. ? Justify the present supportive facilities, which are given by online Banking ? Interaction between different place with-in Bangladesh ? To show the influence of environmental situation on online. 4. Methodology of the study: Term paper is conclusive as well as descriptive in nature. Necessary Statistical tools have been applied to carry out the assigned study Following methods have been used to accomplish this proposed solution: ?  ¬ Basic principles of existing banking system (Bangladesh) ? Study the major drawbacks of existing system by interviewing the current employees of different banks. Interviews are mostly taken through emails and in some cases through telephone and Internet chat. ?  ¬ Study the existing IT infrastructure of Bangladesh in context of Bank by interviewi ng the developer of different banking software vendors ?  ¬ Study the E-banking system from different resources that are available in different websites, books and online journals ?  ¬ Some of the what-if analysis has been used to measure performance of the proposed solution. 5. Limitations of the study I have tried out best to collect the maximum information from the internet and Banks but I faced some problems: 1. Banks didn't provide all necessary information for their business secrecy. 2. Collecting data and preparing report is very expensive. 3. Times are not sufficient for preparing a very good report. As a result, information presented on the report might not reflect the utmost entire reality. Few data, which are gathered from secondary sources, could not match with present situation, because there was no annual report from the company. . 0 Findings and Analysis: 6. 1 The initial online concepts: The original ARPANET grew into the online, online was based on the idea that there would be multiple independent networks of rather arbitrary design, beginning with the ARPANET as the pioneering packet switching network, but soon to include packet satellite networks ground based packet radio networks and other networks. The online as we now know it embodies a key underlying technical idea, namely that of open architecture networking. In this approach, the choice of any individual network technology was not dictated by particular network architecture but rather could be selected freely by a provider and made to interwar with the other networks though a meta-level â€Å"Internetworking Architecture† Up until that time there was only one general method for federating networks. This was the traditional circuit switching method where networks would interconnect at the circuit level passing individual bits on a synchronous basis along a portion of an end to end circuit between a pair of end locations. Recall that Klein rock had shown in 1961 that packet switching was a more efficient switching method. Along with packet switching special purpose interconnection arrangements between networks were another possibility. Which there were other limited ways to interconnect different networks, they required that one be used as a component of the other, rather than acting as a peer of the other in offering end to end service. In an open architecture network, the individual networks may e separately designed and developed and each may have its own unique interface which it may offer to users and/ or other providers, including other internet roviders. Each network can be designed in accordance with the specific environment and user requirements of that network. There are generally no constraints on the types of network that can be included or on their geographic scope, although certain pragmatic considerations will dictate what makes sense to offer. Basically online is making up by networkin g of all branches. Any customer can collect money or deposit any amount of money, any branch of this bank. So modern world, online banking is call easy banking online system has two parts: Internal online system. External online system. Internal online system is any customer can deposit money or collect money from any branches of this bank. And external online system is any customer can deposit money or collect money or even pay his any kind of bill by ATM card or credit card. Online banking system is a powerful banking system for any banking transaction. For set up an online system need a lot of money. So which bank has only two or three branches don't want to set up online system. Online banking is secure. Every online bank is so confident of its technology that they guarantee the confidentiality of any transaction on the internet. Electronic payment is so easy. Just follow the instructions as outlined in the easy guide to electronic bill paying as it takes through the process. Step-by step or visit their bill payment tutorial as new things come on-line, well announce in these new area. The customer can get to it from their name page or as the customer â€Å"exit† online banking. They also e-mail their customers when there are changes in their bank, who has online banking system, they also have own website. In this website they must have obtain of online. Any customer can take the benefit of online service from this website. Every online bank sends customer's last month transaction report at their home. So check this report, to see what’s cleared and what hasn't. Customer's â€Å"Account summary† will display whether a bill payment was rejected. Mobile banking is the modify color of online banking. Any customer can take the benefit of online banking by phone. Any customer can enjoy the fabulous features of online banking even when they away from the bank. Mobile banking is the smart choice for busy People on the move and if they are already on online banking customer. It's available at no additional cost. Mobile Banking with a palm handheld adds an exciting new dimension to online Banking. Now customer can enjoy all the ease, convenience, privacy and security of Online Banking through a handheld computer that fits neatly in customer purse or pocket it’s the financial Imagine the freedom and control of viewing customer financial picture any time of the day of night, in the privacy of customer's own surroundings. Check the balances of saving accounts, business banking accounts, lines of credit, or VISA' credit card accounts; †¢ Transfer funds between accounts. †¢ Check the balances and details of your loan and mortgage accounts †¢ Pay your bills, †¢ Obtain up-to- the minute account information. Online Banking is anywhere you have Internet access, so it's never been more convenient to manage your finances. With online banking you can quickly and easily solution of the future and its there right now system Check your account activity and balances. †¢ Transfer funds and receive and pay bills. †¢ Contribute to your RRSP and double up on your mortgage payments †¢ Plus so much more. l management Enjoy all this convenience and control within the safety, security and privacy of Online Banking 24 hours a day, 7 days a week. 6. 2 Service Provided by Online Bank Most of the online Banks have the equivalence in the services. Considering the services of banks given, we can show the view of services offered based on the following forms given bellow: Services available | |Basic (Most bank offer) |Advanced (some banks offer) | |Check account balances |Apply for loans | |Transfer funds among accounts |Download information about accounts | |Pay bills electronically |Trade stocks or mutual funds | | |View images of checks and deposit | 6. 3 Description of Online banking service Online Ban king Service is an electronic service provided via the Internet that permits customer authorized access to Access information about certain deposits and credit accounts for which customer are authorized to view information. †¢ Transfer funds between authorized accounts. †¢ Request and receive confirmation of stop payment on a check. †¢ Enter an order for customer personal checks according to check order information on file. †¢ Download transaction information to personal financial management software or spreadsheet. Communicate with the Bank using the online Banking E-mail Feature. The service is provided free to charge except for Online Bill Payment and stop payment orders. The Bank may offer additional services in the future, which will be subject to these terms and conditions as from time to time modified. Fees and charges for online Banking Services and Bill Payment will not be changed without at least 30 days prior notice and shall be charged to customer acc ount. The service is generally available 24 hours a day, seven days a week; however, the service may be unavailable from time to time for routine software and hardware maintenance or due to unscheduled down time. 6. 4 General terms and conditions Anyone agree to indemnify, hold harmless, and defend this bank from and against any and all claims, actions, suits, judgments, and expenses ( including court costs and reasonable fees of attorneys, accountants , and expert witnesses) at us sole expense, arising from us failure to abide by the restrictions on use of the Online Banking Services set forth herein. He agrees that the following uses of the Online Banking Services are strictly prohibited: †¢ Unauthorized communication of any account information to any other person or entity. †¢ Unauthorized communication of any information concerning any password or other online access number, code, or identification or any other proprietary information belonging to any other person or entity. Use of the Online Banking Services to copy or to distribute or transmit copies of copyrighted materials belonging to any other person or entity is permitted only to the extent that the owner has provided express permission to the user Permit ting such activity and the Bank has also approved such use in advance. Copying or Distributing or transmitting copyrighted materials other than with permission as specified above is expressly prohibited. †¢ Communicating any absence or defamatory information. †¢ Use of the Online Banking Services in violation of any telecommunication, postal, or other local laws or regulations of the user's †¢ Any use of the Online banking services for any purpose other than conducting banking business pertaining to us account (s) with regarding Bank. 6. 5 Limitations and liabilities The Bank and its suppliers make no warranties or representations of any kind with respect to the Online Banking Services, whether express or implied including but not limited to merchantability or fitness for particular purpose and neither the Bank nor the Bank's suppliers nor anyone else who has been involved in the creation, production or delivery of the Online Banking Services assumes any responsibilities with respect to his use thereof. No oral or written information or advice given by the Bank, the Bank's suppliers or any of the Bank’s agents or employees shall create or increase the scope of a warranty or in any way decrease this limitation and he may not rely on any such information or advice. He explicitly agree that any liability of regarding Bank arising from the provision of Online Banking Services is limited to the fee he paid the Bank for the transaction which gave rise to the alleged liability. He expressly waive any claims for additional consequential, incidental, compensatory or punitive damages and agree that the damage provisions set forth herein are commercially reasonable in light of the value of such Online Banking Services (including the possibility that the fees he paid hereunder may not be sufficient to fully compensate for all losses, but such fees are in an amount as to make it unfeasible for us to be responsible for greater damages). Any cause of action concerning the online banking services or online bill payment services under the agreement must be commenced within one year after such cause of action has occurred and be filled the circuit Court of the sate of Oregon for Baker country. 6. 6 How does online banking work? Online banking offers many chances for consumers to do certain transactions over the Internet. They allow them to use online features, which are available on the web such as checking their account balance and other types of transactions. To use Internet features, consumers have to log in and type their account number with the password. This will enable them to view all the information they need of their accounts and by clicking on the type of transaction, they want. In addition to that, most online banks provide a proper privacy of the information related to consumers and maintains security aspects. There are many services that can be presented by the banks over the Internet instead of viewing accounts for consumers around the world. Paying bills electrically is also one of the most effective features of online banking. Consumers do not need to wait until receiving mails of bills if they use the electronic way of payments. More over, online banking can serve their customers with transferring their money between accounts, which could be as a real transaction in dealing with traditional banks. They also can contact their branches over the net by sending emails if they face any problem or ask for farther information. Architecturally, bank may design its Online Banking system in two ways: Central Server System Distributed Server System Considering the facts of telecommunication infrastructure, distributed system is preferred solution. So that, one branch can do its transaction and customers can get service even if the communication is disrupted. The foreign banks in our country use central Server concept. In these systems, all the branches log in the central server and perform transactions. Solid communication line is required for central server system. If the line is down, transaction hamper2. 4 Critical evaluation of online banking. 6. 6. 1 Bill payment services This applies to all checking accounts for which Online Bill Payment Service has been requested. He authorize regarding Bank to transfer funds in accordance with his payment request. Payment (s) will be deducted from his checking account and transferred to a designated vendor/merchant account based on the electronic instructions he authorize. The Bank will execute his request when instructed by him or his authorized representative, subject to the terms of this agreement and applicable disclosures. Consumer funds transfers are also subject to the Electronic Funds Transfer Act (EFTA). 6. 6. 2 Security procedures The Bank's financial standard security procedures are to request one’s online banking users ID code and password. User may change his/her password at anytime while online. He agrees that any use of the Online banking services indicates his acceptance of the Bank's security procedures. He agree that any request acted upon in good faith by the Bank in compliance with these security procedures whether or not authorized by him, shall be treated as his authorized request whether he paying his bills with Online Banking trading stocks with Action Direct Net Action or submitting a credit card application online, regarding bank financial group members have gone to great lengths to ensure your confidentiality and security. They use several layers of robust security methods including encryption, firewall and timed long outs among others to ensure his personal and financial information are kept private and confidential. With respect to his Online banking sessions, as an extra measure of security, confirmation numbers are issued with every transaction. To protect his password and online Banking session, they employ state of the art encryption technology. Encryption is presently the most effective way to achieve data security. That is why your browser must be compatible with 128-bit encryption in order to access Online Banking. Client privacy is an important issued both to him and to them regarding Bank is committed to respecting the confidentiality of them customer’s personal business and information. 6. 6. 3 Recording and records The user authorizes the Bank to record electronic transmissions between the Bank and him or any person acting on his behalf, to keep those records as long as we consider it necessary. If the bank records about a payment are different than the users records, recordings, including, but not limited to any payment instructions received by the bank. 6. 6. 4 Methods used to make the funds transferred The Bank may select any means for the transmission of funds which we consider suitable, including but not limited to Automated Clearing House (ACH). You should anticipate that payments made by ACH might take up to 4 days to be credited; other payments may take up to 10 days to be credited. The Bank is not responsible for performance failure as a result of a delay or interruption in transfer facilities, labor disputes, power failures, equipment malfunctions, suspension of payment by another bank or payee, refusal or delay by another bank or payee to accept the funds transfer, war , emergency conditions, fire , earthquake, or other circumstances not within our control. These difficulties may extend the time when payments are credited. 6. 6. 5 Incorrect instruction He agree that he are solely responsible for giving them correct instructions with regard to the account his wish debited, the time of payment, the amount of the payment and the correct payee. He furthermore agree that his obligation to pay the Bank the amount of the payment made on his behalf is not excused by his failure to give us accurate or proper instructions. He agrees that the Bank will not be responsible for any delay arising out of our attempt to obtain correct instructions. 6. 6. 6 Receipt, acknowledgement and execution of request by bank Payment request are considered received by the Bank after providing he with a confirmation number for his payments (s) and his payment (s) have been confirmed as correct by him at the end of the Online Bill Payment session. The Bank must have a certain amount of notice before paying a bill. In order to execute his order to pay a bill on the same day the request is received, the Bank must have the request before 12:00 noon, Pacific Time, of that day. If the request to pay a bill is received after 12:00 noon, Pacific Time, the request will not be made until the next banking day. 6. 6. 7 Payment of bank When the Bank makes him requested payment he authorized the Bank to automatically and immediately deduct form his checking account the amount of the payment. He also agrees that the Online Bill payment transaction fee will be automatically deducted from his account on a monthly basis. 6. 6. 8 Rejection of payment The Bank has a right to reject his request for a payment for reasons including but not limited to: insufficient funds or uncollected funds in the amount specified in his request; the Bank's inability to execute the funds transfer for the reasons set out above titled Method Used to Make the Funds Transfer or incorrect or incomplete instructions given by you. He recognizes that the payee may be advised of the reason a payment is reject. 6. 6. 9 Cancellation or amendment of payment If the Bank has received his payment request and he later decides he you want to cancel or amend that payment, he may be able to revise his payment transfer instructions. He will not be able to cancel or amend his bill payment request if it has already been executed by the Bank. The Bank shall have no liability if such cancellation or amendment is not effected, and he agree to indemnify and hold the Bank harmless from any and all liabilities, costs and expenses (including court costs and reasonable fees for attorneys, accountants, and expert witnesses) the Bank may incur in attempting to cancel or amend the payment. 6. 6. 10 Confirmation of payment execution and account statement All payee payments executed will appear on his monthly checking account statement. He should review his statement, or other notice, for any discrepancies in connection with his payments. If he thinks a payment was made incorrectly form his checking account. He must contact Pioneer Bank in writing upon discovery of the error or within 60 days after he receive the first statement or notice which has the discrepancy, whichever is earlier. Failure to do so will reliever the Bank of any obligation to compensate you for his losses and expenses directly related to the erroneous payment. 6. 6. 11 Duty of reasonable care The Bank shall exercise good faith and reasonable care in processing his payments. He shall similarly exercise good faith and reasonable care in observing and maintaining security procedures, in communicating payment requests to the Bank, and in reviewing Bank statements for any discrepancies. The Bank will use reasonable efforts in attempting to cause creditors to reverse any service fee or late charge, which is related to payment processing error or delay. He also understand that the Bank will not be responsible for any loss or penalty that he may incur due to lack of sufficient funds or other conditions that may prevent the withdrawal of funds from his account or cause delays of errors in his payments. He understand that the Bank will not honor any request to pay when there are not sufficient funds available for withdrawal of funds form his account or cause delays or errors in his payments. He understands that the Bank will not honor any request to pay when there are not sufficient funds available in his account. The Bank's rules on when deposited funds are available for withdrawal are outlined in the information he received when opening your accounts (s). 6. 6. 12 Limitation of liability He explicitly agree that any liability of regarding Bank arising from the provision of Online Bill Payment Services is limited to the fee he paid the Bank for the transaction which gave rise to the alleged liability. He expressly waive any claims for additional, consequential, incidental, compensatory, or punitive damages and agree that the damage provisions set forth herein are commercially reasonable in light of the value of such Online bill Payment Services (including the possibility that the fees you paid hereunder may not be sufficient to fully compensate for all losses, but such fees are in an amount as to make it unfeasible for the Bank to be responsible for greater damages) 6. 7. Features of online banking The features available from an on-line bank account are similar to those which are avail able via ‘phone banking or visiting the local branch. on-line banking features do differ between the banks, but usually include: 6. 8 The major principles are: 6. 8. 1 Online Bank ing Principles Supplement to consumers Union policy on Electronic money and Banking security: 1. Providers of on-line financial services should provide sites that are secure. Secure sites should include the most effective existing protections such as passwords and encryption, and should be routinely reviewed and updated to ensure that new security features are added as they are developed. 2. Financial services providers should be vigilant to expose imposters using their names or similar names to include consumers to reveal personal financial information. 3 . Federal and state regulations should carefully scrutinize the operating practices, security and solvency standards, and privacy policies of both on-line providers of financial services and of third-party providers, contractors and subcontractors. 4. Financial services entities should take responsibility to make the consumer whole for losses from computer crime not caused by the consumer; for security breaches; for failures and losses caused by third parties selected by the financial services entity or by its subcontractors; and for losses contributed to by the financial institution's sharing of customer data internally, with an affiliate, or with a third party. 5. Providers of on-line financial services should accept the responsibility to try to prevent, detect, and eradicate viruses and other security breaches. Viruses sometimes cannot be prevented, but some on-line banking contractors offered today attempt to eliminate all responsibility on the provider even to try to do so. Because a consumer's ability to access funds needed for daily living can be affected by viruses and other security breaches, on-line financial services providers should accept more responsibility than is commonly accepted by web site providers of lower cost, less financially sensitive products. 6. Banks should take affirmative steps to make on-line banking services available in neighborhoods where access to on-line services is low. This may include providing access and training in community centers, housing projects, and urban high schools, as well as other creative approaches. 7. On-line banking channels should not replace other channels that permit in-person activity unless and until there is clear evidence that all demographic groups (including age and income groups) are in fact bearing equally well served by on- line banking as by other bank channels, including brick and mortar branches. 8. Banks who provide special offers to internet customers must also have an effective method to make those offers available to customers without access to the internet. 9. Access to on-line banking services should not be tied to the purchase of another product or service, or to high minimum balance requirements. 10 . Banks and insured financial service providers who accept deposits nationally should not restrict their Community Reinvestment Act areas to the physical location of their home offices. 11. Banks and other providers of on-line financial services should protect and respect consumers' financial privacy. Information about account numbers, account balances, transaction patterns, specific transactions or similar information should never be provided to third parties, affiliates or internal divisions without the express permission of the customer. Material used to check permission should desirable all of the types of information that might be shared and with whom the information might be shared. 12. Banks who use an opt-out method should provide a means to exercise the opt-out directly through the sign-up process, in addition to providing a phone numbers or other methods. The customer who knows he or she wishes to opt-out at the time of signing up for on-line banking should not have to take a separate step to do so. If opt-out is used, it must include the opportunity to opt-out from information sharing among both affiliates and internal bank departments, as well as with third parties. 13. Financial services providers should not condition the provision of on-line services upon consent to share financial information with an internal division, affiliate, or third party, except to the extent that the internal sharing of such information id both necessary for the provision of the service and fully disclosed to the consumer. 14 Financial services sites should never store information about the consumer in any location where it can be accessed by a third party. On-line financial services providers should fully disclose the nature and purpose of any electronic markets they propose to place in the consumer's system, secure the consumer's consent to place those markets, and permit the consumer to decline to accept such markets. 15. Banks and others offering uninsured on-line financial services should prominently and effectively disclose which services, accounts, or products are not insured by the FDIC. At a minimum, insured and uninsured products should not be offered on the same screen. When linking from an insured to an uninsured product screen, special care must be taken to identify the uninsured nature of the products offered through the link. Providers should test their customer base to evaluate the effectiveness of these disclosers. Regulators should actively enforce these requirements, and should conduct their own tests to evaluate the effectiveness of disclosers. 16. Banks and other FDIC-insured entities should never permit their names to be used by or licensed to uninsured entities, nor to be used by any third party in a fashion that creates an impression that a communication from the third party is from the Bank. 17. Increases in fees and changes in material terms should be accompanied by at least 30 days advance notice. The notice should be sent by a means calculated to actually communicate the information to the customer. Posting information on the bank's web site about new fees or changes in material terms is not sufficient. 18. Providers of on-line financial services should make their contracts available before the customer must give personal financial information and should make those agreements available in a form which the customer can download, print, and retain in a manner that shows what the agreement was when the consumer entered into it. 19. On-line bill payment services, whether or not associated with on-line banking, should clearly disclose on the screen which is used to schedule the payment the date and time that the payment will be sent and whether the payment will be sent electronically or by ordinary mail. 20. On-line financial services providers should use the power of the electronic environment to facilitate more effective consumer discloser and education. 21. On-line banking services should meet the consumer protection and other statutory requirements and restrictions of the consumer's home state. 22. Disputes arising from on-line banking and bill payment should be resolved promptly, and should be at least as prompt as the voluntary time frame of not more than five business days to re-credit disputed funds which have been developed for debit cards. 23. If an arbitration clause is used, it should permit the consumer to choose whether to agree to arbitration after the dispute arises, and should provide fair, cost-effective procedures for the consumer. 24. On-line bill payment services should not impose an earlier time for stop payments than the time the payment could be stopped if it were made by check. 25. Financial services providers who use electronic mail to communicate with their customers should provide two-way 26. Customers wishing to close their accounts should be able to do so with an instantaneous electronic transfer of funds to another designated account 27. On-line banking contracts contain to provision presuming that a consumer is in receipt of information simply because the bank has sent or posted met information. 6. 9 Types of online banking: The common assumption is that Internet banking is the only method of online banking. However, this is not strictly the case, as several types of services are currently available: PC Banking- The forerunner to Internet banking has been around since the late 1980's and is still widely used today. Individual banks provide software which is loaded on to an SME's office computer. The SME can then access their bank account via a modem and telephone link to the bank. Access is not necessarily via the Internet. Internet Banking- Using a Web browser, a user can access their account, once the bank's application server has validated the user's identity. Digital TV Banking- Using the standard digital reception equipment (set top box and remote control); users can access their bank account. Abbey national and HSBC services are available via digital TV providers. One of its main selling points is that no account details are transmitted via the World Wide Web. Text phone Banking- HSBC has introduced this service to allow customers with text phones to check their balance, pay bills and transfer money. Internet banking can be split into two distinct groups: Traditional banks and building societies use the internet as an add-on service with which to give businesses access to their accounts. 6. 10 Critical evaluation of online banking 6. 10. 1 Advantages of Online Banking For consumers ? The privacy of customers. ? Online services are available for consumers 24 hours daily during the whole week. ? Customers might save time and efforts of doing their finance transactions. ? It will be easy for them to view all information they need clearly and simply. ? Searching of any branch of a bank will be accessibly by online users. For Banks ? One way of attracting more customers is to use their services. Increasing the bank's reputation around the world is well known by many people. ? It doesn't need to employ lots of suffer or bankers to deal with customers directly. ? Banks can deal simply with their branches all over the world with one network. 6. 10. 2 Disadvantages of Online Banking For c onsumers ? Some people feel uncomfortable to provide their passwords or any kind of information about their funds over the internet. ? Some websites might be difficult for consumers for the first time to check their finance. ? It is possible for banks to update their websites, which needs from consumers to type in again their data. ? It is necessary to have knowledge and skills on using the Internet. For Banks Banks may require big amount of money to establish a website with attractive features. ? They may lose their information if the network broke with other branches. ? Hacking and viruses will cause problems for online banking, which could broke and damage the information or 6. 11 Channels of Online Banking There are so many channels of online banking to get the online operation accomplished within a few branches of a bank in banking sector. 1. Wide area network (WAN): 2. WAN by radio link (Communication using Radio Frequency): By introducing Radio Link communication network WAN can be set up between Head office and branch office. It is a point-to-point communication network, which uses radio frequency. Radio frequency of that particular bandwidth should take the approval from Bangladesh Telegraph and Telephone Board (BTTB). WAN through Radio linking provides 11 mbps bandwidth. 3. WAN by V-set (Very small Aperture Terminal): Online communication between two single nodes VSAT can be installed. For this, a fixed amount of fees is to be paid to the satellite company for renting bandwidth each year. 4. WAN by optical fiber backbone line: â€Å"WAN† can be set up by installing a switch consisting 72 Fiber Optic port at the place of Main Server that can make a connection directly with the Commercial Bank's Head Office server by putting the Optic Fiber Line but this is very difficult and expansive. Data can be transferred and received through a continuous speed. It costs near about TK. 90 million that is lower than the VSAT connection. 5. WAN by T&T leased line: These are simple copper wire leased lines provided by T&T. These connections are the most cost effective solution and provide sufficient data transmission speed up to 19. 2 kilobytes (kbps). 6. 12 The major types of business models are: |Brokerage |Advertising | |Infomediary |Merchant | |Manufacturer |Affiliate | |Community |Utility | Each type of those business models has individual way to be used by any business. For example. Brokerage model depends on helping both sellers and buyers with their transitions. Brokers charge for fees of doing transactions depending on the value of business. This model can be business-to-business (B2B) and business-to-consumer (B2C) and consumer-to-business (C2B). Advertising is another kind of business models that operates with web advertising such as creating banners of the business. Infomediary model is used by a business interested in having information about consumers and products. Online banking follows the merchant type as a business model to generate its revenue. They sell services and products such as loans, credit cards and other facilities against gaining charges and interests or commissions. It seems to be similar as traditional banks with its business model of operating their income but with electronic services it could be more simple and faster than traditional methods. This kind of model can be business-to-business (B2B) and business-to-consumer (B2C). This means that online banks can provide and help consumers with loans, paying bills, opening accounts, credit cards and other services. Furthermore, online banking can offer certain services for businesses with the loans that invested in such projects . 13. Current Banking Security System Security is a vital issue for all financial institutions. Banks that provide services to customer must ensure security so those customers are satisfied about bank. In a sense, bank is a business organization so it is also their responsibility to maintain everything securely. Banks also maintain lockers for safekeeping the most important valuable assets of customers. To serve that purpose, bank takes some rent from customer; the same rule exists for safekeeping money, which will be also discussed in this chapter. To ensure the E-banking, there are some security principles that have to be provided by Banks. Because there are many transactions occurring in electronic media, so without securing the banking activities banks cannot run. Security principles are: 01. Authentication Authentication is the process by which two parties involved in a dialogue are given a guarantee that they are indeed interacting with whom they think they are interacting. Authentication might be from both sides- server authentication and client authentication. 02. Confidentiality Confidentiality deals with protecting the contents of message or data transmitted over the Internet from unauthorized people. For example, one wants to protect his/her credit card information when he/she purchases over the Internet. 03. Integrity Data integrity is related to preventing data from being modified by an attacker. For Instance, only the credit card number is protected while the contents of the order (online) are not. Then, the attacker could potentially modify your order while it is being transmitted over the network by adding or deleting contents from the order or even changing the delivery address. 04. Availability It is also important to guarantee that authentic users of an e-banking site expect to get his service when he needs it. Sometimes an attacker might set up a program that continuously attempts to be authenticated by the bank. But the authentication will repeatedly fail. However, attacker would occupy precious resources of the site. These resources become unavailable to the legitimate customers of the bank. 05. Non-repudiation Non-repudiation is an attribute of secure systems that prevents the sender of a message from denying having sent it. This might very costly for e-businesses such as online trading which want to ensure that a customer will not be able to deny having requested to buy or sell securities. 7. 0 Online Banking in Bangladesh Foreign Banks: 7. 1 HSBC in Bangladesh The HSBC Asia Pacific group represents HSBC in Bangladesh. HSBC opened its first branch in Dhaka on 17th December 1996, to provide personal banking services, trade and corporate services, and custody services. Through a lobal network linked by advanced technology, including a rapidly growing e-commerce capability, HSBC provides a comprehensive range of financial services: personal, commercial, corporate, investment and private banking; trade services; cash management; treasury and capital markets services; insurance; consumer and busines s finance; pension and investment fund management; trustee services; and securities and custody services. HSBC is fully on line banking & without any hesitation I can say one thing that they are providing best services for the customers rather than the other foreign banks. Hexagon: Hexagon is an electronic Banking system through which HSBC group customers have access to information about their relationship with the group and may transact their business. The HSBC group recognizes that in order to maintain and enhance its position as a global financial service organization, it must continue to provide and promote a sophisticated global electronic banking system to both existing and new group customers. Hexagon may be used by small and medium sized businesses, large corporate, institute high net worth individuals and retail customers. The HSBC group is committed to the success and Hexagon and has allocated significant TSV and business resources to its development, management and marketing. Hexagon is run from three electronic banking computers (EBCs) is Hong Kong (HK), Buffalo (US) and Great Britain (UK), with links to group systems such as HUB and TREATS. The main features of Hexagon The products and services offered by hexagon to customer include: |Current account information |(CA) CA A1 | |Saving account information |(SA) SA A1 | |Loan account information |(LN) LN AI | |Credit care information |(CC) CC A1 | |Funds transfers (PA and TR) |PA/TR Payments | |Transfers Foreign exchange (FX) |FX A1 | |Time deposits (TD) |TD A1 | |Trade services | | |Imports and exports |IM/EX Report writer | |Documentary credits |DC import | The main benefits of Hexagon Hexagon gives customers direct access to there account 24 hours a day, 365 days a year from any where in the world. Benefits for customer include ? Increase in business efficiency ? Flexibility- the system may be tailored to the needs or particular customers; ? Easy to use, training is simple and no sophisticated equipment is required. 7. 2 Standard Chartered Bank Standard Chartered Bank’s online banking service is known as â€Å"I-Banking†. I-Banking offer the convenience of managing and controlling ones banking and finances – whenever he wants to, wherever it’s needed. I-Banking is convenient, simple and secure. I-Banking: Standard Chartered Bank’s I-Banking facility is simple and secure and it’s absolutely free of charge! With I-Banking, one can access any of the basic banking services he requires, 24 hours a day, 7 days a week, 365 days a years. I-Banking offers the following range of online service. Which makes the client’s banking accessible anytime and from anywhere. I-Banking includes the following services. ? Account services ? Fund transfers ? Payments ? Card services. ? Personal update Private Banks: 7. 3 Eastern Bank Ltd. Online Banking: Flex [email  protected] is the Internet banking solution that delivers the Corporate, Consumer and Investment Banking products to bank’s customers over the net. EBL’s Internet Banking module is a secure, robust and extensible web banking solution. It is anchored on a reusable component framework that complies with industry standards. Customers will be able to transfer funds, inquired balance, and request for chequebook, pay utility bills on-line etc. Internet Banking: EBL Internet banking application addresses the needs of small, individual and corporate account holders of the bank. This application provides a comprehensive range of banking services that enable the customer to meet most of their banking requirements over the net. List of Transactions: 1. Account Operations and Inquiries 2. Fund Transfers and Payments 3. Utility Bill payment 4. Deposits 5. Loans 6. Inquires and other services 7. Session Summary Deposits: ? Maintain deposits ? Request for rollover of deposits ? Request for premature closure of deposits Loans: ? Loan application requests ? Initiate part of full payment of loan ? View schedules of loan payments Inquiries and other services: ? Interest Rates inquiry ? Foreign Exchange Rates Inquiry ? Messages & Bulletins ? Internet Banking ? Product information ? Change password EBL with new ICT Infrastructure features: Essentially, EBL was not in a well-connected situation. Data communication was limited to secluded offices in a very limited fashion. EBL now is a different scenario. EBL HO is now connected with the branches all around Bangladesh. Here is a breakdown of what the data communication infrastructure looks like today: ? High Speed DDN and Radio Link connectivity between Branches and the Head Office ? Local Area Network (LAN)- providing data network connectivity at the Head Office and the Branches. ? Metropolitan Are Network (MAN)- connecting the DHK branches with HO, CTG branches with Agrabad and SYL branches with Chouhatta. ? Wide Area Network (WAN)- enabling the data network circle between Head Office and the Branches. ? Solid foundation over data and network security implementation. EBL Banking Benefits: Flex cube banking software automated in all branches of EBL has the adaptability for incorporating the delivery channels like, Internet Banking, Tele-Banking, ATM/POS, Home Banking, Wireless Access Protocol, Call Centre are all superb services which a customer can avail in due course. EBL’s repertoire of hardware is highly sophisticated; as no other banks in Bangladesh have availed this are recent times. The combination of hardware will help consolidate the backbone for the plethora of services provided to the customers by the Bank for the years to come. Moreover, EBL, country wish bade farewell to the lackluster range of hardware, which were in use over the year. ? Anywhere 24 hours ( 7 days banking ? Internet banking, Tele banking and ATM/POS ? One Stop Shop for all you banking need. ? Significantly reduced time in banking transactions Sophisticated customer information at the fingertips and can be provided anytime. ? Online Inter-branch Transfer ? Any Branch pay order Syste m ? Digital Signature/photo image while transacting ? Display Customers Balance, Transactions, and Statements online. ? Automatic Sweep in & out ? Locker Service Availability ? EBL 5 to 9 Extended Service ? Bill payment o Utility Service Bill o Tuition Fees o Mobile Phone Bills ? Versatile Products availability ? Fast Cash ? Fast Loan ? Auto Loan ? Consumer Loans ? High Performance Account ? Savings Insurance Account ? Monthly Income Plan ? Monthly Deposit Plan. Visa Electronic online debit card EBL Introduces the Visa Electron online debit card: Unique Features: 1. With EBL via Electron you can now draw cash from the Q-cash ATM network, 24 hours a day through out the year. No need to carry excess cash in you wallet. Your card is electronically linked to your EBL account. 2. EBL Visa Electron is also accepted at Visa merchants with Electronic P. O. S Visa Symbol, where you can pay for merchandise and services. 3. Acceptance- hassle free acceptance at network of Q-cash ATMs currently 10 and to be expanded up to 50 by July 204 and approximately 100 POS deployed in major cities. 4. Photo card- Displays your photo & signature on front of your card for enhanced security. 7. 4 Prime Bank Ltd. Online Branch Banking (Any Branch Banking) The Bank has set up a Wide Area Network (WAN) across the country to provide online branch banking facility to its valued clients. Under the Scheme, clients of any branch shall be able to do banking transaction at other branches of the bank. Under this system a client will to be able to do following type of transactions: ? Cash withdrawal from his/her account at any branch of the Bank irrespective or location. ? Cash deposit in/he account at any branch of the Bank irrespective of location. ? Cash deposit in other’s account at any branch of the Bank irrespective of location. ? Transfer of money from his/her account with any branch of the Bank. Any amount can be deposited or transferred under Prime Line. In the system, however, at present there is a limit for cash withdrawal through bearer or by account holder himself. Online Branch Banking Service: Is designed to serve its valued clients. Under this system, you shall be able to do the following type of transactions: ? Cash withdrawal from you account at any branch of the Bank. ? Deposit in you account at any Branch of the Bank. ? Transfer of money from you account to any other account with any Branch of the Bank. One Stop Utility Service Scheme Like any other country of the world, the people living in the urban areas of our country lead a very busy life. Time is very valuable to them. Despite this, they are to waste their valuable time at the counter of different Banks and other Institutions for payment of their monthly bills of different utility services like Electricity, Telephone, Water, and Gas etc. They, as such, face enormous difficulties for payment of their monthly bills in time. Such inconveniences of the urban people can be removed by making a management to collect all the bills of various utility services at One Point. Scope of Services: With this end in View, Prime Bank Limited has introduced a scheme entitle â€Å"One Stop Utility Services Scheme†. The scheme is designed to provide all the required services to the customer in making payment of their following bills on their behalf from the counter of the Bank: ? To pay Electricity Bills ? Cash deposit in his/her account at any branch of the Bank irrespective of location. Cash deposit in other’s account at any branch of the Bank irrespective of location. ? Transfer of money from his/her a ccount with any branch of the Bank. ? Any amount can be deposited or transferred under Prime Line. In the system, however, at present there is a limit for cash withdrawal through bearer or by account holder himself. Main features of Master Card Credit: ? Prime bank ensure high level of security by inserting your photograph on the card. ? 20 to 50 day’s credit from the data of transaction. When you receive you monthly statement, you can either choose to pay in full or just minimum due amount shown on the statement. No interest in charged if you pay in full within payment due date. 24 hours a day, 365 days world wide service. ? No joining/administrative fees. ? Waiver of annual fees for International Card: If you accumulate 20,000 Prime Bank Bonus Point for you Gold Card or 10,000 Bonus Point for you Silver Card in a year then you enjoy our Card without fees ($1 purchase: 1 Bonus). ? Waiver of annual fee for Local Card: If you accumulate 10,000 Prime Bank Bonus Point for you Go ld Card or 8,000 Bonus Point for you Silver Card in a year then you enjoy our Card without fees (Tk. 50/- purchase: 1 Bonus Point). ? The Highest Prime Bank Bonus Point holder can enjoy free air ticket Dhaka-Bankok-Dhka. (Business Class) ? Cash advance facilities. 1, 39, 00,000 locations accept Master Card worldwide. Facilities available wide the card: The card can be used for: a. Making payments to Merchants against purchase of all goods and services by the Cardholder from Merchant(s); and b. Availing Cash Advances: i. From any of PBL Branches or any member of Master Card of any Merchant authorized to make Cash Advances; as may be agreed upon by PBL or ii. By the use of the Card on any ATM of PBL or of Master Card. Subject to these terms and conditions and in compliance with such requirements, PBL, any Merchant or Master card may impose limitations and procedures as from time to time. 8. Role of Government This is particularly important for countries like Bangladesh where very little has been done in development these technologies and skills to promote and support online banking. The government can take the following policies to promote online banking in our country: 1. The intergovernmental agreement for harmonizing the rules and regulations that can help in smooth transformation of the world economy and expansion of a unified world market. 2. The regulations should simply foster competition, protect intellectual property and privacy, and prevent fraud to do businesses under whatever terms they agree upon. An international uniform commercial code is needed to simplify and encourage electronic commerce under consistent rules and rights. 3. Govt. an undertake perfect initiatives to construct feasible, platform of information technology within affordable capacity. Financial allocation should be more widen for global standard banking technology. 4. Adequate number of bank employee will ha ve both computer and banking aptitude and cognizance, suitable in the banking perspective to improve the banking sector. 5. â€Å"Tele-communication† sector is pre-conditions to make fastest online banking services. Unfortunately a tale-communication service of govt. is yet to reach to remote and rural area. 6. Frequent inflow of information technology in the shape of broad band internet access, sub-marine optical fiber utility processed, might be patronized by govt. apidly to step ahead in respect to information technology for enhancement of blessing of on line banking. As well, this linkage of internet service will be encouraging for implementation of online banking in Bangladesh. 7. A project of â€Å"software development† should be under process to continue the function of banking software and expertise of banking network. Thus, banks and bankers enjoy creating creditable, demanding and world standard services for the shake of greater interest of nation and economy . 9. Conclusion The main objective of this term paper was to come up with a feasible proposal for implementing nationwide E-banking as well as ensure security. To ensure security we proposed some of the security features that need to be implemented in various levels of the proposed infrastructure like application level security, IP level security, user level authentication as well as employee level authentication as it is very much needed to keep track who is responsible for transferring money from one account to another account. We have analyzed the problems of existing system and shown that our proposed system can overcome most of the existing problems: Currently in our country accessing and transferring fund from remote area is a difficult and time-consuming task. Naturally it now takes 3 to 25 days. The key point is to note that the fund to be transferred is kept idle for the delay period. The proposed framework very clearly shows that it is a huge loss of money when considered collectively. So, it gains a remarkable save both for the customers and banks. Letter of Credit (L/C) is an important service of a bank. It is directly involved in foreign trade. The more efficient and cost-effective the L/C operation is the better opportunity comes for foreign trade affairs which is a prime factor to escalate the national economy. Basically an L/C operation comprises of a number of sequential steps. Information Passing required for an L/C operation is now done by foreign courier services like DHL, FedEx etc. It requires much time compared with the electronic transaction. Moreover, an amount of TK 1000/= (on an average) is spent per L/C. Proposed online transaction system cuts down this charges almost to zero. It contributes a lot when a large number of L/C is considered (i. e. total no. Of L/C of a branch in a year). At the same time due to reduced processing time it increases the no. of L/C transaction. It is very frustrating to note that now few banks deceives the Central Bank by giving a wrong calculation of its total deposit. So, they deposit less money as CCR to the Central Bank. In our proposed infrastructure, the Central Bank is given the supreme mandate for any required information from any bank at any time without delay. It removes the risk of escaping or misleading the deposit of proper CCR amount. As a result Bangladesh Bank would be properly benefited. CIB (Credit Information Bureau) generation is another important factor especially for inland trading loan. Currently the process of CIB report generation is very complicated and time-consuming. Proposed system maintains an integrated database with his past transactions record. So it becomes a matter of few clicks and prints to generate CIB report. Besides faster computation it also assures that the information is authentic and updated. Another important factor for banking services is updating foreign exchange rate. Now each day the Central Bank announces the rates. Each bank gets information on an interval of 30 minutes. It ensures some sort of unexpected loss/profit for both banks and customers. The suggested system maintains a complete connectivity among all banks so the foreign exchange rate is always updated at each bank. 10. Recommendations As this research-based study on the â€Å"Online banking† lets me a provision to come to the closest contract of the original plot of this banking system. There are some recommendations to improvise the On-line banking in our country. 1) Autonomous Banking culture, reducing dependence on manual service, should be in abundance irrespective of govt. and non-Govt. rganization in association with ‘SWIFT’ to bring about the whole banking service for massive well being of people. 2) The report of taskforce with the title of â€Å"Banking sector reform† committee with 21 major clauses on score of extinction of horrendous and problem some context that usurps our banking sector, has elaborately expressed the imminent enactment of suggestions of taskforce for the be